Return and Refund Policy
Last Updated: May 29, 2026
At Axxion USA, INC., we are committed to supplying high-quality food-service disposable products while maintaining strict sanitation, safety, and fulfillment standards. Please review this Return & Refund Policy carefully before placing an order.
1. Product Safety & Hygiene
Axxion USA, INC. supplies food-contact disposable products, including paper cups, plates, trays, cones, and related food-service packaging items.
To protect product integrity and food-safety standards, all products are hygienically packaged and sealed prior to shipment. Because these items are intended for direct food contact, products that have left our facility cannot be safely returned to inventory, restocked, or resold.
2. Return Policy
Due to the sanitary nature of food-service disposable products, Axxion USA, INC. does not accept returns or exchanges.
All sales are considered final once an order has been shipped.
Because returns are not accepted, there is no general return period for orders purchased through our website or approved sales channels.
This policy applies to both:
- Retail customers (B2C)
- Wholesale customers (B2B)
3. Eligible Refund or Replacement Claims
Although returns are not accepted, customers may qualify for a replacement, partial refund, full refund, or store credit under the following circumstances:
Incorrect Item Shipped
The customer received a product materially different from the item ordered, including:
- Incorrect SKU
- Incorrect case size
- Incorrect product type
Manufacturing Defect
The product arrives with a verified manufacturing defect that affects its intended use.
Severe Transit Damage
The shipment arrives with substantial carrier-related damage that affects the usability of the sealed products inside the shipping carton.
Minor cosmetic damage to external packaging that does not affect the products inside does not qualify for a refund or replacement.
4. Claim Reporting Deadline
Customers must report any eligible claim within 48 hours of the carrier's recorded delivery date and time.
Claims submitted after the 48-hour reporting period may be denied.
5. How to Submit a Claim
To request claim review, customers must email:
within the required 48-hour reporting period.
Please include:
- Order number
- Description of the issue
- Photos of the shipping label
- Photos of the outer shipping carton
- Photos of the affected products
Incomplete documentation may delay or prevent claim approval.
6. Claim Review Timeline
Once all required documentation has been received, Axxion USA, INC. will review the claim.
Most claims are reviewed within 3 to 5 business days.
Additional documentation may be requested if necessary.
7. Approved Resolutions
If a claim is approved, Axxion USA, INC. may, at its sole discretion:
- Ship replacement products
- Issue store credit
- Issue a partial refund
- Issue a full refund
Approved resolutions apply only to the affected products or quantities verified during the review process.
Because food-contact products cannot be safely returned to inventory, customers will generally not be required to return damaged products unless specifically requested by our support team.
8. Refund Processing Time
If a refund is approved:
- Refunds will be issued to the original payment method used during checkout.
- Refunds are typically processed within 5 to 10 business days after claim approval.
- Processing times may vary depending on the customer's financial institution or payment provider.
9. Non-Refundable Situations
Refunds, replacements, credits, or claim approvals will generally not be provided for:
- Buyer’s remorse
- Accidental over-ordering
- Incorrect product selection by the customer
- Changes in business requirements
- Incorrect shipping information provided by the customer
- Missed delivery attempts
- Delivery delays caused by shipping carriers
- Orders refused by the customer
- Failure to report issues within 48 hours of delivery
- Improper storage after delivery
- Damage occurring after successful delivery
- Minor manufacturing variations in color, finish, dimensions, or thickness that do not affect product functionality
10. Chargebacks & Payment Disputes
Customers are encouraged to contact Axxion USA, INC. before initiating a chargeback or payment dispute.
During any dispute investigation, Axxion USA, INC. may provide supporting documentation, including:
- Order records
- Shipping records
- Tracking information
- Delivery confirmations
- Claim communications
Fraudulent or abusive chargebacks may result in order cancellation, account restrictions, or suspension of future purchasing privileges.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Axxion USA, INC. shall not be liable for indirect, incidental, consequential, or special damages arising from product use, shipping delays, fulfillment interruptions, or claim denials.
Any approved refund or reimbursement shall not exceed the original purchase price paid for the affected products.
12. Policy Updates
Axxion USA, INC. reserves the right to update or modify this Return & Refund Policy at any time.
Any revisions become effective immediately upon publication on our website.
13. Contact Information
For questions regarding this Return & Refund Policy or assistance with an existing order, please contact:
Axxion USA, INC.
Email: cs@axxiongroup.com
Phone: +1-213-622-3717
Address: 8323 Canford Street, Pico Rivera, CA 90660, USA