Privacy policy

Last Updated: May 29, 2026

Axxion USA, INC. ("Axxion", "we", "our", or "us") values the privacy and security of our customers, wholesale partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access our website, place an order, create an account, or otherwise interact with our services.

By using our website or purchasing products from Axxion USA, INC., you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from customers, automatically through website interactions, and through authorized third-party service providers.

Personal Information

Depending on how you use our website or services, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Company name
  • Account login information

Wholesale & Business Information (B2B)

For approved wholesale accounts, we may additionally collect:

  • Business name
  • Business role or title
  • Employer Identification Number (EIN)
  • Seller Permit Numbers
  • Resale Certificates
  • Business License information
  • Tax exemption documentation

Commercial Information

We may collect transaction-related information, including:

  • Order history
  • Purchased products
  • Shipping preferences
  • Customer support interactions
  • Account activity

Technical & Device Information

When visiting our website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage behavior
  • Referral URLs
  • Cookie and tracking data

2. How We Use Information

We use collected information for legitimate business and operational purposes, including:

  • Processing and fulfilling orders
  • Managing customer accounts
  • Providing shipping and tracking updates
  • Calculating freight and delivery rates
  • Verifying wholesale eligibility and tax exemption status
  • Responding to customer service inquiries
  • Improving website performance and user experience
  • Preventing fraudulent or unauthorized activity
  • Complying with legal, accounting, and regulatory obligations
  • Sending operational communications and service-related notifications

Where permitted by law, we may also use contact information to send marketing or promotional communications. Users may opt out of marketing communications at any time.

3. Payment Processing & Security

Axxion USA, INC. does not directly store complete payment card information on our servers.

Payments submitted through our website are processed using secure third-party payment gateways and encrypted checkout technologies designed to help protect sensitive payment information during transmission.

Payment processors may independently collect and process payment-related information in accordance with their own privacy and security policies.

4. Third-Party Services & Integrations

To operate our business efficiently, certain information may be shared with trusted third-party service providers strictly for operational purposes.

These providers may include:

  • Shopify's e-commerce infrastructure
  • Shipping and fulfillment platforms
  • UPS, FedEx, and freight carriers
  • Accounting and invoicing platforms
  • Customer communication systems
  • Fraud prevention and security tools

Information shared with third-party providers is limited to the data reasonably necessary for them to perform their operational functions.

We do not sell sensitive customer financial information to third parties.

5. AI Search Agents & Public Product Content

Public-facing product listings, catalog information, and publicly submitted product reviews available on our website may be indexed or surfaced by third-party search technologies, including AI-powered search tools and search engine indexing systems.

However, private customer information, wholesale pricing, tax documentation, payment details, and restricted account information are not intentionally made publicly accessible to such systems.

6. Cookies & Tracking Technologies

Our website uses cookies and related technologies to improve website functionality and user experience.

Cookies may be used for purposes including:

  • Maintaining shopping cart functionality
  • Preserving login sessions
  • Website analytics
  • Performance monitoring
  • Fraud prevention
  • User experience optimization

Users may manage or disable cookies through their browser settings; however, certain website features may not function properly if cookies are disabled.

At this time, our website may not respond to standard browser-based "Do Not Track" requests.

7. Data Retention

We retain customer and transaction information only for as long as reasonably necessary to:

  • Fulfill operational and contractual obligations
  • Maintain financial and accounting records
  • Comply with tax laws and regulatory requirements
  • Resolve disputes
  • Enforce legal agreements

Retention periods may vary depending on the type of information involved and applicable legal obligations.

8. California Privacy Rights (CCPA / CPRA)

As a business operating in California, Axxion USA, INC. recognizes applicable privacy rights provided under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

California residents may have the right to:

  • Request access to personal information collected about them
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Request information regarding categories of collected data
  • Opt out of certain data-sharing practices where applicable

We will not discriminate against consumers for exercising eligible privacy rights under applicable law.

To submit a privacy-related request, customers may contact us using the information listed in the Contact Information section below.

9. Tax Exemption & Sensitive Business Documentation

Tax exemption certificates, resale permits, and related wholesale verification documents submitted by B2B customers are treated as restricted business records.

Such information is used solely for:

  • Tax compliance
  • Account verification
  • Regulatory documentation
  • Audit requirements

Sensitive business records are maintained using commercially reasonable administrative and operational safeguards.

10. Data Security Measures

Axxion USA, INC. implements reasonable administrative, technical, and operational measures designed to help protect customer information from unauthorized access, misuse, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Customers use the website and submit information at their own discretion and risk.

11. Children’s Privacy

Our website and services are not directed toward individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been submitted by a child in violation of applicable law, we will take reasonable steps to delete such information.

12. External Links

Our website may contain links to external third-party websites or services that are not controlled by Axxion USA, INC.

We are not responsible for the privacy practices, content, or policies of third-party websites.

Users should review the privacy policies of external websites before submitting personal information.

13. Policy Updates

Axxion USA, INC. reserves the right to modify or update this Privacy Policy at any time to reflect operational, legal, or regulatory changes.

Updated versions become effective immediately upon publication on our website.

14. Contact Information

If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact:

Axxion USA, INC.

Email: cs@axxiongroup.com
Phone: +1-213-622-3717 
Location: 8323 Canford Street, Pico Rivera, CA 90660, USA