Terms of service

Last Updated: May 29, 2026

Welcome to Axxion USA, INC. ("Axxion", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, services, and related business operations.

By accessing our website, creating an account, placing an order, or purchasing products from Axxion USA, INC., you agree to be legally bound by these Terms of Service. If you do not agree with these Terms, please discontinue use of our website and services.

1. Company Information

Axxion USA, INC. is a California-based business engaged in the distribution and supply of food-service disposable products, including paper cups, plates, trays, and related packaging solutions for retail and wholesale customers.

Throughout these Terms, the terms "Axxion," "Company," "we," "our," and "us" refer to Axxion USA, INC.

2. Eligibility to Use Our Services

By using this website or purchasing products from us, you confirm that:

  • You are at least 18 years of age or the age of legal majority in your jurisdiction
  • You possess the legal authority to enter binding agreements
  • All information submitted to us is accurate and current
  • You will use our services only for lawful purposes

We reserve the right to refuse service, restrict access, or cancel orders at our sole discretion where permitted by applicable law.

3. Acceptance of Additional Policies

By using our website or placing an order, you also acknowledge and agree to our related store policies, including but not limited to:

  • Shipping & Delivery Policy
  • Return & Refund Policy
  • Privacy Policy
  • Billing and Payment Policies

These policies are incorporated into these Terms by reference and form part of this agreement.

4. Product Information & Availability

We make reasonable efforts to ensure product descriptions, specifications, images, pricing, and inventory information are accurate.

However:

  • Product availability may change without notice
  • Packaging or manufacturing variations may occur between production runs
  • Colors displayed on digital devices may vary from the actual product appearance
  • Minor dimensional or thickness tolerances may exist in bulk-manufactured disposable products

We do not guarantee that all website content will always be complete, current, or error-free.

5. Pricing & Typographical Errors

Prices displayed on our website are subject to change without prior notice.

While we strive for accuracy, occasional typographical errors, pricing inaccuracies, or product description errors may occur.

Axxion USA, INC. reserves the right to:

  • Correct errors or inaccuracies
  • Update product information
  • Modify pricing
  • Cancel orders affected by obvious errors
  • Issue refunds where applicable

These rights apply even after an order has been submitted or payment has been processed.

6. Orders & Payment Authorization

All orders are subject to review, verification, and payment approval.

We reserve the right to refuse, limit, or cancel any order for reasons including:

  • Suspected fraud or unauthorized activity
  • Incorrect pricing
  • Inventory shortages
  • Billing verification issues
  • Violations of these Terms
  • Operational or fulfillment limitations

Customers agree to provide accurate billing, shipping, and payment information when placing orders.

7. Wholesale Accounts & Business Customers

Approved wholesale (B2B) accounts may receive access to wholesale pricing, tax-exempt purchasing privileges, or additional account services.

Wholesale customers are responsible for maintaining accurate and current:

  • Resale certificates
  • Tax exemption documentation
  • Business licensing information
  • Account credentials

Axxion USA, INC. reserves the right to approve, suspend, or terminate wholesale accounts at its discretion.

8. Payment Terms & Outstanding Balances

For approved wholesale accounts operating under invoicing arrangements, payment obligations must be satisfied according to agreed payment terms.

If payment remains unpaid after the applicable due date, Axxion USA, INC. may:

  • Charge interest permitted under applicable law
  • Suspend pending shipments
  • Restrict account access
  • Initiate collection procedures
  • Recover reasonable collection-related expenses where legally permitted

Customers may not withhold or offset payments due because of unrelated disputes or claims.

9. Shipping & Delivery

All shipments are governed by our Shipping & Delivery Policy.

Transit times provided by carriers are estimates only and are not guaranteed by Axxion USA, INC.

We are not responsible for delays caused by:

  • Shipping carriers
  • Severe weather
  • Natural disasters
  • Government actions
  • Incorrect customer information
  • Operational disruptions beyond our reasonable control

Risk of loss may transfer to the customer upon delivery confirmation by the carrier, subject to applicable law.

10. Return & Refund Limitations

Because many of our products are food-contact disposable items, all sales are generally considered final unless otherwise stated in our Return & Refund Policy.

Customers are responsible for reviewing all product specifications before placing orders.

Approved claims for damaged, defective, or incorrect products must comply with the reporting timelines and procedures outlined in our policies.

11. Intellectual Property Rights

All website content, branding, product photography, graphics, logos, designs, text, and related materials are owned by or licensed to Axxion USA, INC. and are protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, or used commercially without prior written authorization.

12. Custom Orders & Customer-Provided Materials

For custom, semi-custom, or customer-supplied designs, the customer represents that they possess all necessary rights and permissions to use submitted materials.

Customers agree to indemnify and hold harmless Axxion USA, INC. from claims arising from alleged infringement involving:

  • Copyrights
  • Trademarks
  • Patents
  • Proprietary artwork
  • Intellectual property rights

13. Acceptable Use of Website

Users agree not to:

  • Use the website for unlawful activities
  • Attempt unauthorized access to systems or accounts
  • Interfere with website security or functionality
  • Submit false or misleading information
  • Upload malicious code or harmful software
  • Abuse customer support systems or ordering processes

Violations may result in account suspension, order cancellation, or legal action where applicable.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Axxion USA, INC., including its officers, employees, affiliates, partners, and service providers, shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

  • Product use
  • Delivery delays
  • Website interruptions
  • Service unavailability
  • Lost profits
  • Business interruption
  • Data loss

Our total liability for any claim relating to a product or order shall not exceed the amount paid for the affected product or transaction.

15. Product Use & Customer Responsibility

Our products are intended for standard food-service and disposable packaging applications only.

Customers are responsible for ensuring products are used appropriately and stored properly after delivery.

Axxion USA, INC. is not responsible for damages resulting from misuse, improper handling, non-approved applications, or unsafe storage conditions.

16. Force Majeure

Axxion USA, INC. shall not be liable for delays, interruptions, or failure to perform obligations caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Fire
  • Flood
  • Epidemics or pandemics
  • Labor disruptions
  • Government restrictions
  • Carrier failures
  • Supply chain shortages
  • Utility outages

During such events, obligations may be suspended for the duration reasonably necessary.

17. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.

Any disputes arising from these Terms or the use of our services shall be subject to the jurisdiction of the appropriate courts located within California, unless otherwise required by applicable law.

18. Changes to These Terms

Axxion USA, INC. reserves the right to update, modify, or replace these Terms of Service at any time without prior notice.

Updated Terms become effective immediately upon publication on our website.

Continued use of the website following updates constitutes acceptance of the revised Terms.

19. Contact Information

If you have questions regarding these Terms of Service, please contact:

Axxion USA, INC.

Email: cs@axxiongroup.com
Phone: +1-213-622-3717
Location: 8323 Canford Street, Pico Rivera, CA 90660, USA